Refund
Policy
We want you to be completely satisfied with your Doxfen experience. Our comprehensive refund policy ensures fair treatment for all customers.
Refund Types
Different products and services have different refund timeframes and eligibility criteria.
Digital Products
Games, assets, and digital downloads
Limited use and no damage to product
Services
Development and consulting services
Service not yet delivered or partially completed
Custom Projects
Bespoke development work
Based on project milestone completion
Refund Process
Simple steps to request and receive your refund quickly and efficiently.
Submit Request
Contact our support team with your refund request and order details
- Provide order number and purchase date
- Explain reason for refund request
- Include any relevant supporting documentation
- Use our contact form or email for fastest response
Review Process
Our team reviews your request against our refund policy
- Review typically takes 1-3 business days
- We may request additional information if needed
- Automatic approval for qualifying requests
- Manual review for complex or custom cases
Approval & Processing
Approved refunds are processed back to your original payment method
- Refunds processed within 5-7 business days
- Credit card refunds may take additional bank processing time
- PayPal and digital wallet refunds are typically faster
- Email confirmation sent upon processing
Completion
Refund appears in your account and access is updated accordingly
- Full refund amount credited to original payment method
- Access to refunded products/services is revoked
- Account history updated to reflect refund
- Follow-up email with refund confirmation
Eligibility Criteria
Clear guidelines on what qualifies for refunds and what doesn't.
Digital Products
Eligible for Refund
- Product doesn't work as described or advertised
- Technical issues prevent proper use
- Accidental duplicate purchases
- Product not compatible with user's system
Not Eligible for Refund
- Product used extensively or project completed
- Changed mind after successful use
- Downloaded and modified assets
- Beyond 14-day return window
Services
Eligible for Refund
- Service not delivered as agreed
- Quality significantly below expectations
- Service cancelled before completion
- Mutual agreement to cancel project
Not Eligible for Refund
- Service completed satisfactorily
- Client-initiated scope changes
- Project cancelled after 50% completion
- Requirements changed mid-project
Special Cases
Additional refund options and considerations for unique situations.
Emergency Refunds
Fast-track processing for urgent situations
- Medical emergencies affecting ability to use services
- Billing errors resulting in financial hardship
- Technical failures preventing critical project completion
- Same-day processing available for qualifying cases
Partial Refunds
Pro-rated refunds for partially completed work
- Services cancelled mid-project with mutual agreement
- Subscription cancellations with unused time remaining
- Defective products that can be partially salvaged
- Calculated based on work completed and time remaining
Store Credit
Alternative to cash refunds for certain situations
- Available for returns beyond normal timeframe
- Credit never expires and can be used on any product/service
- Often includes bonus credit for choosing this option
- Instant processing, no waiting for bank transfers